If you change your mind
If you have bought goods online and have changed your mind and want to return them, then you can do so within 14 calendar days, starting the day after delivery. To return goods, you must first get an RMA number.
To obtain an RMA number contact customer services, the easiest and most efficient way is to use an online request by emailing email@example.com and we will give you an RMA number.
Please insert the RMA number it your parcel.
Once received, we will refund the price paid. The item must not be used and must be in original packaging and in a condition reflecting your duty of care. Once the RMA has been given you must return the goods within the time specified by our returns team at your own expense.
Write your name, address, RMA number and why you are returning the item on a piece of paper and include it in your parcel.
It speeds things up if you can write your RMA number clearly on the outside of your parcel.
If an item is faulty within warranty period
If anything you have bought develops a fault within the warranty period, then the first thing to do is contact our Technical Support for help at firstname.lastname@example.org or +44 (0)2032861282 (10am-5.30pm).They may be able to solve the problem straightaway, and if not will advise you further.
If you then return the item and it is diagnosed faulty by our technicians, we will do our best to provide a replacement or repair as soon as possible.
If it isn't in stock, we will replace it as soon as we can. If we test it and there is no fault, then we will return the item to you, and you will have to pay the return postage.