FAQS

  1. What are your delivery charges?

    • 7 Day Delivery FREE
    • 3 Working Days £4.16 + VAT (£4.99)
    • Next Working Day £6.66 + VAT (£7.99)

    There will be extra charge for larger and bigger deliveries that depend on the weight, value and number of the items ordered.

  2. We are a school or other government institution. Can you tell me how to buy goods from you?

    We do routinely deal with schools, universities and other official departments. Please review the basic ordering procedure below:
    Being a web-based company we only accept orders placed on-line. Once you placed your order, you could save it as a quote and print a proforma invoice for yourselves. Also you can choose to pay by cheque or via bank transfer. If you feel more confident doing so, you can also save your order as a quote, and pay with your card over the phone. In this case, please send your quote / transaction ID to sales@waytodoit.co.uk or call us on 02032861282.
    Orders dispatch after payment has been received.
    We will be using various carriers including Royal Mail
    You can add a second address to deliver to, different from you billing address. We offer a non-guaranteed next day delivery service - all orders placed before 14.30hrs dispatch same day and are delivered next day between 9.00-17.30hrs. You can also choose from all the other delivery options available to your location.

  3. How to request a return online?

    Contact us

  4. How to follow up on your return REFUND/REPLACEMENT status?

    If the return has been authorized, it means we have emailed you with RMA NO.
    Please reply to the same email we sent you.
    This email contains your order NO. & the Return NO. & it makes it easier & faster for us to get back to you with the details/progress of your return.

  5. How do I get a VAT free delivery if I live in Guernsey or Jersey?

    We now have the option of 3-5 working day deliveries on low weight and average value items, these goods are received at our warehouse, re-packed and sent to you via Royal Mail recorded signed for delivery service. When placing your order go as far as the check out and save the order as a quote we will then need you to request us to adjust your new account to zero the VAT. This service is only available to Jersey and Guernsey customers.
    If you place the order and it is shipped direct to you from our warehouse we would ask that you request a VAT refund by email; send us a copy of the delivery documents which were attached to your order and we will refund you the VAT.

  6. How do I get a VAT free delivery if I live outside the UK in other EU countries?

    We do offer VAT free ordering for those of you who live in other parts of the EU but this can only be zero if you provide us with your VAT registration number for your country; the delivery address must be outside the UK. Save your order as a quote and then advise us of your VAT number, we will check on the system that this is verified and then advise you when your order is ready to proceed to payment. If you are not a business customer and not VAT registered then we are sorry you will not be able to proceed with a VAT FREE order.

  7. How do we arrange re-delivery?

    If you have placed an order and you have inadvertently missed the delivery, you must first try to contact the courier services. If the tracking number is not available please email us your request and we will investigate for you. We will get the tracking and then ask that you advise when you will be there to take the delivery. We are not able to re-direct all deliveries as there is an extra charge.

  8. How long will it take to get international delivereies?

    All international deliveries are sent from our offices by road, therefore they can take from 7-10 working days to get to your location, dependant on the delivery service in your area/country. The goods are track-able on line from your order page but if this is not available please email us to follow up on the delivery for you. All international shipments go VIA Parcel Force/Fedex/Royal mail international singed for depending on the size and weight of the goods and they can be contacted either on line ir by phone. We do our best to update you on the delivery via the email address provided so please make sure this is correct. 9. Can my order be delivered to a BFPO address?
    We Cannot deliver to BFPO addresses

  9. Warranty

    1. All goods supplied by the WaytodoIT follow the standard manufacturer's warranties. Please contact us to for details of specific manufacturers. Subject to the conditions below, a repair will be provided.
      Please note that depending on agreements with the manufacturer warranties are claimed in two different ways:
      1. Warranties that have to be claimed by the customer directly from the manufacturer from the moment of product delivery.
      2. Warranties that have to be claimed from the manufacturer via WaytodoIT return's procedure.
        1. In each instance the warranties are carried by the manufacturer directly and not by WaytodoIT. All returns on grounds of faults are subject to manufacturer's fault verification and approval. Please contact us prior to purchase if you wish to be informed about individual product warranties and 'dead on arrival policies'.
        2. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the WaytodoIT, failure to follow WaytodoIT's instructions, or any alteration or repair carried out without the WaytodoIT's approval.
        3. If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via email within 48 hours.
        4. If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via email, as soon as possible, but in any event within 7 calendar days of the date you discovered the damage, defect. Note: For all Sony products the dead on arrival period is 5 calendar days.
        5. Products found to be faulty after 7 working days of purchase will only be repaired. If a repair is not possible they will be replaced with the same product or one with equivalent features or price.
        6. Faulty products will be checked by us and/or the manufacturer. If the product is NOT found to be faulty it will be returned and an administration fee will be raised. Please note that in the unfortunate event of a faulty product WaytodoIT can not be held responsible for any delays incurred by repairs or replacements undertaken by the manufacturer.
        7. Your replacement will be dispatched once the faulty goods have arrived back to us and have been tested for the described fault. Faulty units that have been returned with a manufacturer's fault reference will not be tested and replacement units will be despatched thereafter (subject to availability). If replacement items are not available within a reasonable time a refund will be offered. The amount of refund will be proportional to a reasonable assessment of fair wear and tear of the returned item which usually becomes effective after a six months usage. In that instance refunds will be assessed to the current market price but never above the original purchase price.
        8. On occasion we may choose to dispatch a replacement before we have received the faulty unit from you. In this case it is still your duty to return the faulty item following the instructions given to you. Failure to do so will give WaytodoIT the right to take the full payment for the replacement unit received by you.
        9. Dead pixel policy for TFT/LCD screens. Please note that a TFT/LCD screen is only deemed to be faulty if the number of defective pixels exceeds a certain limit.
          This limit varies from manufacturer to manufacturer. Please enquire before purchase for precise terms for a particular TFT/LCD screen. In the unfortunate event of dead pixels below that limit, items can not be returned on grounds of fault.