How will I know when my order has been dispatched?
As soon as your order is dispatched from our warehouse you will be send an email to confirm that it is on its way. We aim to dispatch all next day delivery orders placed before 4pm on the same day, subject to availability.
How long will it take for me to get my order?
It depends on the delivery service you have selected:
- For next day delivery, all orders are sent by next day courier.
- For economy delivery, this may take up to 3-5 working days.
What do I do if I have not received my order when expected?
For orders sent by courier, please check your tracking details and contact the courier to trace your parcel. Please note that couriers can deliver up until 7pm.
If there is still a problem, please contact customer services on email@example.com or +44 (0)2032861282 (10am-5.30pm).
What if there is an item missing or damaged?
Some orders may be dispatched from different warehouses to be with you as soon as possible. If an item is missing from your order or is damaged, please contact customer services on firstname.lastname@example.org or +44 (0)2032861282 (10am-5.30pm).
What happens if I am not at home to accept my delivery?
You can check your delivery window or check the progress of your parcel on the courier website as given in the dispatch email. If you are unavailable, the courier should leave a calling card and take the parcel back to your local depot. The delivery should then be automatically attempted the next day.
If delivery is still unsuccessful then your parcel will be held until you contact the courier to rearrange the delivery on a more convenient day or you can collect the parcel from your local depot.
If delivery has been unsuccessful after approximately 5 days and the courier has been unable to contact you, the parcel will be returned to us.
Do you deliver to PO boxes, BFPO and overseas?
Sadly we cannot currently deliver to PO boxes. For overseas orders, contact us first for a quote.